Privacy Policy

Last updated: 23 December 2025

Sapphire Private Services Ltd is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, enquire about services, or engage with our automations.

1. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, WhatsApp number.
• Service information: project requirements, business needs, timelines.
• Payment details: processed securely through our payment provider (we do not store full card details).
• Technical data: IP address, browser type, device information, and cookies (see Cookie Policy).
• Communication data: messages sent via contact form, WhatsApp, or email.

2. How We Use Your Information

We use your data to:

• Process and confirm service enquiries or projects.
• Provide automation setups, website developments, and related updates.
• Respond to enquiries and provide customer support.
• Send confirmations and reminders.
• Improve our services and website experience.
• Comply with legal obligations.

We do not sell your personal data to third parties.

3. Legal Basis for Processing

We process your data based on:

• Performance of a contract (your service agreement).
• Consent (e.g., marketing communications — you can withdraw consent at any time).
• Legitimate interests (improving our services, ensuring efficiency).
• Legal obligations.

4. Data Sharing

We share your information only with trusted partners necessary for providing our services:

• Payment processors (secure transactions).
• Integration providers (e.g., tools used in automations).
• Cloud hosting and analytics providers (website functionality).

All partners are GDPR-compliant and bound by strict data protection agreements.

5. Data Storage and Security

Your data is stored securely within the European Economic Area (EEA). We use industry-standard encryption and security measures to protect against unauthorised access, alteration, or disclosure.

6. Your Rights

Under GDPR, you have the right to:

• Access your personal data.
• Rectify inaccurate data.
• Erase your data (right to be forgotten).
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.

To exercise these rights, contact us at office@spsautomates.com.

7. Data Retention

We retain service-related data for 5 years (legal/tax requirements) and delete other personal data when no longer needed.

8. Cookies

This site uses cookieless analytics and does not set tracking cookies.

9. Contact

Sapphire Private Services Ltd Office 9047, 321-323 High Road Chadwell Heath, Romford, Essex, RM6 6AX United Kingdom

Email: office@spsautomates.com Phone: +44 7456 461535

We will respond within 30 days.

Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.