Terms & Conditions

Last updated: 23 December 2025

These Terms & Conditions govern your use of our website, services, and any agreements for automation solutions, website development, or related consulting. By enquiring, booking a consultation, or engaging our services, you agree to be bound by these terms.

1. Introduction

Sapphire Private Services Ltd provides automation services — AI voice and WhatsApp bots, custom website development, IT infrastructure setups — primarily for small and medium-sized businesses. These terms apply to all interactions, quotes, projects, and contracts with our company.

2. Services

We offer the following core services:

• AI-powered automation bots (voice, WhatsApp, Telegram)
• Custom website development (primarily Next.js-based)
• IT infrastructure and server setups
• Consulting on business automations and digital transformations

All services are customised to client needs and delivered remotely or on-site as agreed. Project timelines, deliverables, and features are outlined in individual quotes or project agreements.

3. Quotes, Bookings, and Payments

Quotes are provided via email or consultation and valid for 30 days. Services begin upon:

• Signed acceptance of quote/project agreement
• Payment of deposit (typically 50% upfront)

Payment terms:

• Deposits secure project slots and are non-refundable after work commences
• Remaining balance due upon project completion and delivery
• Payments processed securely via bank transfer or trusted payment providers
• All prices quoted in Euros (€) or local currency as specified
• Additional features or changes outside agreed scope may incur extra fees

Invoices and confirmations sent via email. Late payments may delay delivery.

4. Cancellation and Refund Policy

Cancellation by client:

• Before project start (no work begun): full refund of deposit minus any consultation fees
• After project start but before 50% completion: 50% refund of deposit
• After 50% completion or delivery: no refund

Cancellation by Sapphire Private Services Ltd: Full refund if we cancel due to unforeseen circumstances (e.g., technical infeasibility). We will offer alternative solutions or timelines where possible.

5. Project Delivery and Liability

Delivery: We aim for rapid deployment but timelines are estimates. Delays due to client feedback, third-party integrations, or force majeure are not our liability.

Intellectual property: Upon full payment, clients own the delivered code, website, or custom solution. We retain rights to reuse general frameworks and tools unless otherwise agreed.

Liability: Services are provided with professional care. Our liability is limited to the value of the service purchased. We are not responsible for indirect losses (e.g., lost revenue from downtime). We recommend clients maintain backups and test thoroughly in staging environments.

Warranties: 30-day bug-fix period post-delivery for issues caused by our work. Ongoing maintenance available via separate agreement.

6. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved through the appropriate courts in England.

7. Changes to Terms

We may update these Terms & Conditions from time to time. The latest version will always be posted on this page with the updated date.

8. Contact

Sapphire Private Services Ltd Office 9047, 321-323 High Road Chadwell Heath, Romford, Essex, RM6 6AX United Kingdom

Email: office@spsautomates.com Phone: +44 7456 461535

We aim to respond to all enquiries within 24–48 hours.